FAQ’s

We are based in South East London, full address is sent when you place your booking.

For your braided hairstyles, you will need pull stretched Xpression.

Please be on time, there is a general late fee of £15 if you are more than 20 minutes late. Please note that your appointment may also be cancelled.

Wigs will take 7 - 12 working days to process (not including delivery).

No, processing time for all orders will take 5 - 7 working days. Please note that custom orders such as HD Lace and bulk hair may take a longer processing time.

Yes, however there is an extra charge for travel which varies depending on the distance our stylist must travel.

Yes, all products are included, if there are items that work for your skin please send us an email.

Any appointment placed within 48hrs for an extra cot of £35 if there is an available slot email to enquire.

No, please provide your own hair for your appointment unless you select for hair to be provided as an add-on.

A £30 NON-REFUNDABLE Deposit Is Required prior to your appointment. Full payment will then be balanced on the day by Cash or Card Transfer.

If you decided to cancel your appointment the £30 deposit is NON-REFUNDABLE. However, you can reschedule for another booking within the same month.

Please note that appointments placed 48hrs before your booking is classified as an emergency booking (additional £20)

No guest allowed.

Deliveries are placed Monday - Saturday excluding Sunday and public holidays.

Please allow up to 3 working days (processing time not included) for all UK orders.

Deliveries are tracked with an email & tracking reference to verify once your order has been dispatched A signature may be required on receipt.

Due to the nature of our products we have a no refund policy. However, we may offer an exchange or credit note of the same value if there is a manufacturer fault. Products must be returned within 72 hrs.

We do not accept exchanges of any worn products. The styled the lace must be intact. All shipping fees are at customers expense please use a courier that supplies a tracking code.

NsTouch holds all appointments at provided location , Wigs purchased with us are not subjected to a free install. This service can be applied by booking an appointment. Mobile service are all available fees vary depending on your location. Email hello@NsTouch.com to enquire.